Learner Guide-ICTWEB521 Customise complex ICT content management systems Learner Guide aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

environmental sustainability and anti-discrimination practices in an ICT workplace ICTICT426 Identify and evaluate emerging technologies and practices Elective units ICTTEN416 Install

Core units CPPREP4001 Prepare for professional practice in real estate CPPREP4002 Access and interpret ethical practice in real estate CPPREP4003 Access and interpret legislation in real estate CPPREP4004 Establish marketing and communication profiles in real estate CPPREP4005 Prepare to work with real estate trust accounts Elective units CPPREP4101 Appraise property for sale or lease CPPREP4102 Market property CPPREP4103 Establish vendor relationships CPPREP4104 Establish buyer relationships CPPREP4105 Sell property CPPREP4161 Undertake pre-auction processes CPPREP4163 Complete post-auction processes and contract execution CPPREP4201 Appraise commercial property BSBHRM415 Coordinate recruitment and onboarding SIRXMGT001 Supervise and support frontline team members CPPREP5007 Develop a strategic business plan in the property industry CPPREP5008 Market the property agency CPPREP4162 Conduct and complete sale by auction * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXCCS002 Provide visitor information SITTTSL001 Operate online information systems SITTTSL004 Provide advice on Australian destinations SITTTSL002 Access and interpret product information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-ICTWEB521 Customise complex ICT content management systems Learner Guide aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce