SCORM Compliant Package-BSBCUS501 Manage quality customer service Learner Resources (Q) Learners demonstrate their ability to:

Learners demonstrate their ability to:

Units of competency MSS017009 Analyse and determine organisational risk areas in sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIM0003 Conduct aeronautical knowledge training and flight training AVIM0004 Conduct training for the issue of an endorsement AVIM0005 Facilitate non-technical skills instruction TAEASS401 Plan assessment activities and processes TAEASS402 Assess competence TAEASS403 Participate in assessment validation TAEASS502 Design and develop assessment tools TAEDEL401 Plan

present and debate ideas BSBWHS304 Participate effectively in WHS communication and consultation processes CUADIG401 Author interactive media ICTICT404 Use online learning tools ICTICT418 Contribute to copyright

SCORM Compliant Package-BSBCUS501 Manage quality customer service Learner Resources (Q) Learners demonstrate their ability to:* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.