Unit Knowledge Guide-TLII0005 Apply customer service skills 22477VIC Units of competency FNSACC517 Provide

Units of competency FNSACC517 Provide management accounting information FNSACC511 Provide financial and business performance information FNSACC516 Implement and maintain internal control procedures FNSACC512 Prepare tax documentation for individuals FNSACC514 Prepare financial reports for corporate entities FNSACC513 Manage budgets and forecasts If you require RPL Kits with comprehensive benchmarking

Units of competency SITHFAB017 Provide advice on food and beverage matching SITHFAB012 Provide advice on Australian wines SITHFAB011 Provide advice on beers

Core units ICTPMG802 Manage a telecommunications project Elective units BSBINN801 Lead innovative thinking and practice ICTPMG804 Evaluate and use telecommunications management networks ICTSUS806 Lead applied research in ICT sustainability Additional electives ICTTEN809 Analyse business specifications to produce technical solutions If you require RPL Kits with comprehensive benchmarking

procedures and programs to meet legislative requirements FBPFST4004 Perform microbiological procedures in the food industry FBPFST5002 Identify and implement required process control for a food processing operation FBPFST5005 Examine the biochemical properties of food FBPFST5006 Apply food microbiological techniques and analysis FBPFST6001 Develop

Unit Knowledge Guide-TLII0005 Apply customer service skills 22477VIC Units of competency FNSACC517 ProvideOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner