Learning and Assessment Kit-MEM18093 Maintain and repair integrated industrial refrigeration and/or large air handling system controls Certificate IV aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS301 Contribute to work health and safety processes AHCPCM302 Provide information on plants and their culture AHCPMG301 Control weeds AHCPMG302 Control plant pests

diseases and disorders AHCSOL203 Assist with soil or growing media sampling and testing AHCWHS202 Participate in workplace health and safety processes AHCWRK211 Participate in environmentally sustainable work practices Elective units AHCMOM204 Undertake operational maintenance of machinery AHCPCM202 Collect

UEERL0004 Disconnect – reconnect electrical equipment connected to low voltage (LV) installation wiring UEERL0005 Locate and rectify faults in low voltage (LV) electrical equipment using set procedures Elective units HLTAID011 Provide First Aid BSBOPS203 Deliver a service to customers HLTAID009 Provide cardiopulmonary resuscitation ICTICT214 Operate application software packages UEERA0070 Resolve problems in central plant air conditioning systems UEERA0097 Install

Learning and Assessment Kit-MEM18093 Maintain and repair integrated industrial refrigeration and/or large air handling system controls Certificate IV aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to