Learning and Assessment Kit-MEM09229 Read and interpret technical engineering drawings Diploma Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

measure and estimate familiar quantities for work Elective units FBPRBK2003 Assist sponge cake production FBPRBK2004 Assist basic bread production * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry RIICCM209E Carry out concrete work RIICRC208E Lay pipes RIICBS202E Hand spread asphalt * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBEBU401 Review and maintain a website ICTWEB434 Transfer content to websites ICTWEB304 Build simple web pages * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-MEM09229 Read and interpret technical engineering drawings Diploma Core units MSMENV272 Participate inOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to