Unit Knowledge Guide-UEEEL0019 Solve problems in direct current (d.c.) machines UEP Core units BSBINM401 Implement workplace

Core units BSBINM401 Implement workplace information system BSBWHS401 Implement and monitor WHS policies

Units of competency SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity If you require RPL Kits with comprehensive benchmarking

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-UEEEL0019 Solve problems in direct current (d.c.) machines UEP Core units BSBINM401 Implement workplaceOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner