PowerPoint-ICTBWN307 Use optical measuring instruments Skill Set aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK410 Implement and monitor environmentally sustainable work practices Elective units AHCBIO401 Plan and implement a biosecurity program Group A AHCCHM404 Develop procedures to minimise risks in the use of chemicals Group A AHCCHM405 Plan and implement a chemical use program Group A AHCWRK409 Supervise work routines and staff performance Group A AHCBUS407 Cost a project Group B AHCBUS408 Operate within a budget framework Group B AHCIRG437 Schedule irrigations Group B BSBESB407 Manage finances for new business ventures Group C BSBFIN401 Report on financial activity Group C BSBOPS403 Apply business risk management processes Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURLTQ102 Diagnose and repair light vehicle drive shafts AURLTQ101 Diagnose and repair light vehicle final drive assemblies AURLTX101 Diagnose and repair light vehicle manual transmissions AURTTX008 Overhaul manual transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

equipment and work areas SHBXCCS001 Conduct salon financial transactions SHBXCCS003 Greet and prepare clients for salon services SHBXIND001 Comply with organisational requirements within a personal services environment SHBXIND002 Communicate as part of a salon team Elective Units SHBXCCS004 Recommend products and services SIRRMER001 Produce visual merchandise displays SIRRINV001 Receive and handle retail stock SIRXSLS001 Sell to the retail customer * We can develop additional elective units that are not listed on request (Please contact us for further information)

PowerPoint-ICTBWN307 Use optical measuring instruments Skill Set aggressive or abusive customers SIRXCEG009Our PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered